If you purchased your number from https://2ndnumber.getcontact.com/, your number will be shown on home page as active when you open Getcontact.
You can start using your number after you see it on home page. If there is “Activate” or “Reactivate” buttons next to your second number on home page, your number is not active. It may be related to subscription issues.
To obtain information regarding your package or to manage your subscription, you need to use the platform on which you made a purchase. You can access dashboard to manage your account via received emails from platform or via following link: https://dashboard.zotlo.com/user/login